OK, I just wanted to share my experience I had with them in the last few days.
I order some parts for my truck back in November. When they came I visually inspected them and everything seemed OK.
Last week, I actually went to install the strut rod bushings and low and behold they don't fit.
I looked up my application to verify that I didn't have one of my stupid attacks.
I attempted to use their online system to get assistance and the only option available was a warranty replacement. Since these were brand new never installed, that didn't seem right to me. So I emailed their support group and laid out my sad story and instantly got back their canned response - no returns after 30 days. I responded and asked them if that even applies to mistakes in their catalog. No answer (but it was the weekend). This morning, I called Federal Mogul and ask them what bushings I should be using as the ones I bought did not fit my truck. The guy started off with "I have worked here 20 years and we have sold a ton of those and never had an issue. In a brief moment of restraint, I started to quote him some numbers (thickness, diameter) of my frame brackets and then told him about the installation diagram (no lawyers need yet) that showed an entirely different frame bracket. He said hold on I need to go look at something. A few minutes passed and he came back and said - when they created the online catalog, they omitted a foot note that the particular set that I bought only fit from mid-year 79 to 86. I then asked him which set would work for my 66 truck. He provided me with two part numbers to choose from. WHILE I was on the phone with him, I got an email from Federal Mogul telling me that the bushings I had ordered were in fact the correct fit for my application! I responded to that email with the info I had just gotten from another one of their techs - no response to that email as yet.
I then sent this info to RockAuto and within a few minutes got an email back stating that they have confirmed the mistake in the catalog with Federal Mogul and will be sending me the info to return the part as a 1 time exception to their return policy.
Sooo, I am out $6 for shipping the old part back but that is better than where I expected to be on Sunday.
I order some parts for my truck back in November. When they came I visually inspected them and everything seemed OK.
Last week, I actually went to install the strut rod bushings and low and behold they don't fit.
I looked up my application to verify that I didn't have one of my stupid attacks.
I attempted to use their online system to get assistance and the only option available was a warranty replacement. Since these were brand new never installed, that didn't seem right to me. So I emailed their support group and laid out my sad story and instantly got back their canned response - no returns after 30 days. I responded and asked them if that even applies to mistakes in their catalog. No answer (but it was the weekend). This morning, I called Federal Mogul and ask them what bushings I should be using as the ones I bought did not fit my truck. The guy started off with "I have worked here 20 years and we have sold a ton of those and never had an issue. In a brief moment of restraint, I started to quote him some numbers (thickness, diameter) of my frame brackets and then told him about the installation diagram (no lawyers need yet) that showed an entirely different frame bracket. He said hold on I need to go look at something. A few minutes passed and he came back and said - when they created the online catalog, they omitted a foot note that the particular set that I bought only fit from mid-year 79 to 86. I then asked him which set would work for my 66 truck. He provided me with two part numbers to choose from. WHILE I was on the phone with him, I got an email from Federal Mogul telling me that the bushings I had ordered were in fact the correct fit for my application! I responded to that email with the info I had just gotten from another one of their techs - no response to that email as yet.
I then sent this info to RockAuto and within a few minutes got an email back stating that they have confirmed the mistake in the catalog with Federal Mogul and will be sending me the info to return the part as a 1 time exception to their return policy.
Sooo, I am out $6 for shipping the old part back but that is better than where I expected to be on Sunday.
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