GM Brands Rank Tops for Service
GM?s brand dealerships are now providing the best service among mass-market automakers to drivers in their early years of ownership, a comprehensive annual report says, according to the Toronto Star.
J.D. Power and Associates said Wednesday its study shows retailers under six GM brands ? including three that are being eliminated ? posted most of the highest scores for service to customers with new vehicles in the first three years of operation in the United States, Canada and several other countries.
HUMMER, Saturn, Buick and Chevrolet dealerships led the rankings while Pontiac and GMC held the sixth and seventh positions for levels of service initiation, quality, advice, and facility.
The only brand to break GM's dominance at the top of the study's rankings is BMW's Mini branch.
Among luxury brands, Toyota's Lexus, GM's Cadillac, Jaguar, Honda's Acura and BMW generated the highest scores.
GM?s brand dealerships are now providing the best service among mass-market automakers to drivers in their early years of ownership, a comprehensive annual report says, according to the Toronto Star.
J.D. Power and Associates said Wednesday its study shows retailers under six GM brands ? including three that are being eliminated ? posted most of the highest scores for service to customers with new vehicles in the first three years of operation in the United States, Canada and several other countries.
HUMMER, Saturn, Buick and Chevrolet dealerships led the rankings while Pontiac and GMC held the sixth and seventh positions for levels of service initiation, quality, advice, and facility.
The only brand to break GM's dominance at the top of the study's rankings is BMW's Mini branch.
Among luxury brands, Toyota's Lexus, GM's Cadillac, Jaguar, Honda's Acura and BMW generated the highest scores.
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