Originally posted by Dan Barlow
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As you mentioned in my '39 thread about makers attitudes towards handling customer problems; I hope this crap comes back to bite them in the ass! The lack of accepting responsibility when they clearly know they have issues is irritating. They seem to think that word wont get out about issues they're having, and that thinking might have worked a few decades ago! But today, with the internet, and the many forums we have, this type of attitude and ignoring problems gets a lot of mileage quickly!
Having problems isn't a big deal IF they respond and correct them. But if they decide to dig their heels in and place blame on the customer instead of accepting it themselves, I hope their sales will be affected by the bad PR we give them!
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Originally posted by 1946Austin View PostAs you mentioned in my '39 thread about makers attitudes towards handling customer problems; I hope this crap comes back to bite them in the ass! The lack of accepting responsibility when they clearly know they have issues is irritating. They seem to think that word wont get out about issues they're having, and that thinking might have worked a few decades ago! But today, with the internet, and the many forums we have, this type of attitude and ignoring problems gets a lot of mileage quickly!
Having problems isn't a big deal IF they respond and correct them. But if they decide to dig their heels in and place blame on the customer instead of accepting it themselves, I hope their sales will be affected by the bad PR we give them!
So, I haven't heard from there, now, 2 days after they received it. Here's my bet. I get them both back without explanation just a "we found a slight problem and fixed it".... or "we replaced X parts" with no further explanation.... what would be a nice,fu, touch is if they completely erase the tune that's on the handheld.
On that Monday phone call - after the "I'd never approve the RMA" comment, he said that my old tune won't work with the 'new' computer that I bought... where, FiTech, could I find that information? you make the premise of Douglas Adam's book "Hitchhiker's Guide to the Galaxy" seem like child's play. I'm 3 years into FiTech stuff and nowhere did I see anything which said that I'd have to re-input the target values due to a new computer?.... not a new handheld... a new computer.
Last edited by SuperBuickGuy; June 10, 2021, 09:21 AM.Doing it all wrong since 1966
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FiTech
I called them today, they're testing the throttle body now. According to them a TPS wire was pinched - which may have caused most, if not all, of my issues with the TBI.... of course, my second, followup question "so, what about the computer that failed?" they hadn't tested it yet... I'm still glad I bought the Holley because it gives me an outside chance of being able to run next weekend as it's going to be delivered (by UPS) on Monday.
as for the 2nd computer.... think "boy, that'd be great to use as a controller for a stack-injection on something silly like a nail head Buick motor....."Doing it all wrong since 1966
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Originally posted by SuperBuickGuy View Postas for the 2nd computer.... think "boy, that'd be great to use as a controller for a stack-injection on something silly like a nail head Buick motor....."Last edited by 1946Austin; June 11, 2021, 11:27 AM.
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so, the new shop supervisor is getting a handle on the expectations
Luigi
I'm not sure these will taste good
make with the treats
time to remove the center block
I think it's been part of the issue with maintaining good temps
the only way I could figure to clamp it
I still don't know what the sides will look like...
typical boss, sleeping on the job
Doing it all wrong since 1966
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