As the other blog post about Damage #3 has blown up into a soap opera, I figure I might as well post this stuff here.
Damage 3.25 is this: "Customer states locking part of rear diff in inop"
"Performed Road test and verified thee is a shudder in the rear need to replace differential see PIP 3387D Differential carrier is not serviceable will need to replace differential unit spoke with parts department and there are no parts and no complete unit available for replacement. Opened case... customer refuses to allow used 29k part to be put in vehicle."
so I thought they were going to simply give me the money to buy another differential - the Gforce 1320 rear differential is a lot more than the price of the service part. So I believed that they would only give me the price of the part. Their first offer was they would put the part in if I paid the difference. I said "no." Really, that's all I said (okay, I may have chuckled a little bit).
Nope
GM says no, however, they will buy the part from Gforce and put it in the car for me along with new half-shafts. I can't imagine they'll do this (mostly because I think there are electronics that are eliminated with the Gforce differential) - but that is what today's offer is*.... to be continued
*in other words, they would rather pay 10k for a new rear differential they put in than pay me 4k and make it my problem... sad part is, I understand why - I just don't think it's the best business practice.
Damage 3.25 is this: "Customer states locking part of rear diff in inop"
"Performed Road test and verified thee is a shudder in the rear need to replace differential see PIP 3387D Differential carrier is not serviceable will need to replace differential unit spoke with parts department and there are no parts and no complete unit available for replacement. Opened case... customer refuses to allow used 29k part to be put in vehicle."
so I thought they were going to simply give me the money to buy another differential - the Gforce 1320 rear differential is a lot more than the price of the service part. So I believed that they would only give me the price of the part. Their first offer was they would put the part in if I paid the difference. I said "no." Really, that's all I said (okay, I may have chuckled a little bit).
Nope
GM says no, however, they will buy the part from Gforce and put it in the car for me along with new half-shafts. I can't imagine they'll do this (mostly because I think there are electronics that are eliminated with the Gforce differential) - but that is what today's offer is*.... to be continued
*in other words, they would rather pay 10k for a new rear differential they put in than pay me 4k and make it my problem... sad part is, I understand why - I just don't think it's the best business practice.
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