Tweet
We've got satellite TV. Never mind which one. This is not a rant about a provider...but it is. It's the state of modern providers.
So...for about the last three or four weeks, we're only getting about half the channels that we are paying for. Bear in mind, we've got 200 channels, nobody can watch that much TV even from a hospital bed. But the few channels that I like are suddenly not available. "Error on Sattelite In_1."
We called them, "what's up?"
The very nice lady on the phone, she made me crawl behind the TV, unhook this, unhook that, NOW....wait, and then hook it all back together in reverse. I've got the flashlight, grunting and yelling in pain, contorting and crawling around on the floor upside down, But I got it all done. So the lady on the phone says, "Now try it."
Nothing. No difference. Can't get those channels. So she says, "We'll come out and do a service call and fix that for $50"
NO. No, I'll not pay $50 for you to come fix your stuff that's not working right. No, that won't happen. Give us some time to think about it, we'll be back in touch."
We thought about it. Cable. Unit called the sat provider and gave them our decision and all of a sudden they were willing to deal. They didn't want to lose over $100 a month. "We'll come and fix your problem for FREE." When we were for real going to quit, they changed their tune.
Therin lies the problem that I have a REAL problem with. So, you have layered layers of treatment, depending on the severity of the problem? That is a terrible business model, a real insult to people who can think at all. No thanks, Satellite....we're going Cable. We don't watch that much TV anyhow.
So...for about the last three or four weeks, we're only getting about half the channels that we are paying for. Bear in mind, we've got 200 channels, nobody can watch that much TV even from a hospital bed. But the few channels that I like are suddenly not available. "Error on Sattelite In_1."
We called them, "what's up?"
The very nice lady on the phone, she made me crawl behind the TV, unhook this, unhook that, NOW....wait, and then hook it all back together in reverse. I've got the flashlight, grunting and yelling in pain, contorting and crawling around on the floor upside down, But I got it all done. So the lady on the phone says, "Now try it."
Nothing. No difference. Can't get those channels. So she says, "We'll come out and do a service call and fix that for $50"
NO. No, I'll not pay $50 for you to come fix your stuff that's not working right. No, that won't happen. Give us some time to think about it, we'll be back in touch."
We thought about it. Cable. Unit called the sat provider and gave them our decision and all of a sudden they were willing to deal. They didn't want to lose over $100 a month. "We'll come and fix your problem for FREE." When we were for real going to quit, they changed their tune.
Therin lies the problem that I have a REAL problem with. So, you have layered layers of treatment, depending on the severity of the problem? That is a terrible business model, a real insult to people who can think at all. No thanks, Satellite....we're going Cable. We don't watch that much TV anyhow.
Comment